This Subscription & Cancellation Policy explains how annual subscriptions offered through oliveoilroots.com work, including automatic renewal, billing, cancellation and the end of a subscription.
Olive Oil Roots offers annual subscription plans through its “Adopt a Tree” programme.
Each active subscription is associated with a specific physical olive tree and includes the benefits stated for the selected subscription plan at the time of purchase.
Depending on the plan selected, benefits may include:
a specified annual quantity of premium extra virgin olive oil;
a personalised adoption certificate;
a personalised name tag placed on the assigned olive tree;
photographs and updates from the olive grove;
harvest-related content;
delivery of the products included in the subscription.
The exact benefits, price and features of each plan are displayed on the relevant subscription page and during checkout.
2. Subscription Term
Each subscription has a duration of one year from the date on which the subscription begins, unless otherwise expressly stated at the time of purchase.
The annual subscription fee is charged for the full subscription period.
The subscription remains active until the end of the paid annual period unless it is lawfully terminated earlier under applicable law or these terms.
3. Automatic Renewal
Olive Oil Roots subscriptions are automatically renewing annual subscriptions.
Unless the customer cancels automatic renewal before the next renewal date, the subscription will automatically renew for another one-year period.
The applicable annual subscription fee will then be charged using the payment method available for recurring payments.
By purchasing an automatically renewing subscription, the customer authorises Olive Oil Roots and its payment providers to process the applicable annual renewal charge until automatic renewal is cancelled.
4. Renewal Reminder
Olive Oil Roots will send a renewal reminder approximately 10 days before the scheduled annual renewal date.
The reminder will be sent to the email address associated with the customer’s account.
The renewal communication may include:
the upcoming renewal date;
the applicable subscription plan;
the amount to be charged;
any relevant price changes;
information on how to cancel automatic renewal.
Customers are responsible for keeping the email address associated with their account accurate and up to date.
5. Renewal Charges
The subscription renewal amount will be charged using the payment method authorised for recurring payments.
The renewal charge will normally correspond to the price applicable to the subscription plan for the upcoming annual period.
If the subscription price changes, Olive Oil Roots will inform the customer before the next renewal charge is made.
The customer will therefore have the opportunity to cancel the upcoming renewal before being charged the new price.
6. Payment Methods
Subscription payments and renewals may be processed using:
credit or debit cards;
PayPal;
other payment methods that support recurring payments and are made available through the website.
Payment processing is carried out through third-party payment service providers.
Olive Oil Roots does not store full payment card details where payment information is submitted directly to the relevant payment provider.
7. Cancelling Automatic Renewal
Customers may cancel the automatic renewal of their subscription at any time before the next renewal date.
Cancellation can be completed through the customer’s My Account area.
Where assistance is required, customers may also contact:
info@oliveoilroots.com
Cancellation of automatic renewal means that the subscription will not renew for another annual period.
8. What Happens After Cancellation
Cancelling automatic renewal does not immediately terminate an already paid annual subscription.
After cancellation:
no further automatic annual renewal will take place;
no further renewal charge will be made for the following subscription period;
the current subscription remains active until the end of the already paid annual period;
the customer continues to receive the benefits included in the current subscription until that period expires.
At the end of the paid subscription period, the subscription becomes inactive unless the customer purchases or activates a new subscription.
9. No Pro-Rata Refund for Cancellation
Cancelling automatic renewal does not entitle the customer to a proportional or partial refund for the remaining unused portion of an annual subscription period that has already been paid.
For example, if a customer cancels six months after the subscription began, the subscription continues until the end of the twelve-month paid period, but the customer does not receive a refund for the remaining six months solely because automatic renewal has been cancelled.
This does not affect any statutory right of withdrawal or any other mandatory consumer right that may apply.
10. Cancellation vs. Right of Withdrawal
Cancelling a subscription’s automatic renewal is different from exercising a statutory right of withdrawal.
Cancellation
Cancellation prevents the subscription from renewing at the end of the current paid period.
It does not normally result in a refund of the current annual subscription fee.
Withdrawal
Where applicable, consumers may have a statutory right to withdraw from certain distance contracts within the period provided by law.
The right of withdrawal is subject to legal conditions and exceptions, including those that may apply to personalized goods or services.
Olive Oil Roots subscriptions include personalized elements, including:
a personalized olive tree name tag;
a personalized adoption certificate.
The customer selects the name or wording to be used for these personalized elements, subject to the conditions set out in our Terms of Use & Sale.
Once personalization has begun or been completed, certain statutory exceptions to the right of withdrawal may apply where the applicable legal requirements are met.
Customers may request a change to the name or wording after personalization by contacting Olive Oil Roots.
The possibility of making a change depends on the stage of production or installation and may involve an additional charge.
Any applicable charge will be communicated to the customer before the change is made.
12. The Assigned Olive Tree
Each active subscription is associated with a specific physical olive tree.
The “adoption” does not transfer ownership, possession or any property right in the olive tree or the land on which it is located.
The customer’s association with the assigned tree forms part of the subscription benefits and continues for the duration of the active subscription.
If the subscription expires and is not renewed, the subscription benefits associated with the tree also end.
If a particular tree becomes unavailable due to disease, damage, natural events or other circumstances beyond the reasonable control of Olive Oil Roots, another olive tree may be assigned to the subscription.
13. Failed Renewal Payments
If an automatic renewal payment cannot be successfully processed, the subscription may not renew.
This may occur, for example, because:
the payment method has expired;
the payment provider declines the transaction;
the payment account has insufficient funds;
the payment authorization is no longer valid;
a technical or security issue prevents completion of the transaction.
Where reasonably possible, Olive Oil Roots may notify the customer that the renewal payment was unsuccessful.
The customer may be asked to update their payment method through their account.
If payment cannot be completed, the subscription may expire at the end of the current paid period.
14. Updating Payment Details
Customers are responsible for ensuring that the payment method associated with their subscription remains valid.
Where supported by the website or payment provider, payment information may be updated through the My Account area.
Changes to payment information should be made before the next renewal date to reduce the risk of a failed renewal.
15. Changes to Subscription Prices
Olive Oil Roots may change the price of its subscription plans.
Any new price will not be applied retrospectively to an annual subscription period that has already been paid.
For an existing subscription, a price change will apply only from a future renewal.
Where the renewal price changes, the customer will be informed before the renewal charge is processed and will have the opportunity to cancel automatic renewal before the new price takes effect.
16. Changes to Subscription Benefits
Olive Oil Roots may occasionally make reasonable changes to subscription features or benefits due to:
changes in production;
agricultural conditions;
product availability;
operational requirements;
shipping arrangements;
legal or regulatory requirements.
Material changes affecting an upcoming renewal will be communicated to the customer where appropriate before the renewal takes place.
Changes will not remove mandatory consumer rights.
17. Shipping and Subscription Deliveries
Products included in a subscription are delivered according to the applicable subscription plan.
Standard shipping costs are included in the annual subscription price for deliveries within Greece and the European Union. No separate standard shipping charge will normally be added to the subscription.
Shipping availability, charges and estimated delivery times depend on the destination and carrier.
Olive Oil Roots currently ships within Greece and the European Union.
For products delivered damaged, defective or incorrect, Olive Oil Roots will normally arrange a replacement or reshipment at no additional cost to the customer. A refund is not offered as the standard remedy in these circumstances, without prejudice to any mandatory rights available under applicable law.
Where a shipment is lost in transit, Olive Oil Roots will investigate the matter and arrange an appropriate remedy in accordance with applicable law.
For visible transport damage, customers are encouraged to notify us within 48 hours of delivery, where reasonably possible.
This recommendation does not limit any mandatory rights available under applicable law.
19. Closing or Deleting an Account
Customers may request the deletion of their user account.
If an active subscription exists, customers should first ensure that the subscription and its automatic renewal have been appropriately managed.
Deleting an account does not automatically remove records that Olive Oil Roots is legally required to retain for purposes such as:
taxation;
accounting;
legal compliance;
transaction records;
dispute resolution.
Personal data is handled in accordance with our Privacy Policy.
20. Subscription Communications
During the subscription period, Olive Oil Roots may send service-related communications concerning:
orders;
subscription status;
payment confirmations;
renewal reminders;
failed payments;
cancellation confirmations;
deliveries;
harvest updates;
the assigned olive tree;
other information necessary to provide the subscription.
These service-related communications are separate from optional marketing communications.
Customers who unsubscribe from marketing emails may therefore continue to receive necessary messages relating to their active account, orders or subscription.
21. Termination by Olive Oil Roots
Olive Oil Roots may suspend or terminate a subscription where there is a legitimate reason to do so, including:
fraudulent or unlawful activity;
abuse of the website or services;
serious or repeated violation of our Terms of Use & Sale;
inability to process required payments.
Where a paid subscription is terminated by Olive Oil Roots for reasons not attributable to the customer and the remaining subscription benefits cannot be provided, an appropriate refund or alternative remedy may be offered in accordance with applicable law.
Nothing in this section limits mandatory consumer rights.
22. Events Beyond Our Reasonable Control
Olive oil production and the maintenance of olive trees are affected by natural and agricultural conditions.
Weather events, fires, plant diseases, natural disasters, transport disruption and other circumstances outside our reasonable control may affect certain subscription benefits or their timing.
If such circumstances materially affect a subscription, Olive Oil Roots will make reasonable efforts to:
inform the customer;
continue providing the subscription where possible;
provide an appropriate alternative where necessary.
Mandatory consumer rights remain unaffected.
23. Changes to This Policy
Olive Oil Roots may update this Subscription & Cancellation Policy from time to time to reflect:
changes to subscription services;
changes to payment or renewal processes;
operational changes;
legal or regulatory requirements.
The current version will always be published on this page.
Any material change affecting an active subscription will be communicated where required.
The “Last updated” date at the top of this Policy indicates when it was most recently revised.
24. Contact Us
For questions relating to subscriptions, automatic renewals, payments or cancellations, please contact:
